Returns & Refunds
100% Happiness Guarantee
We stand behind every piece we create. If you're not completely satisfied with your order, we'll make it right within 30 days of delivery.
Our Commitment
At Frameable, we take pride in the quality of our products. Every print is inspected before shipping, and we use professional-grade materials to ensure your artwork looks stunning. If something isn't right, we want to know about it.
What's Covered
We will gladly provide a replacement or refund for:
- Damaged Items: Products that arrive damaged during shipping (frame cracked, glass broken, print torn, etc.)
- Defective Products: Manufacturing defects such as misprints, color issues, or framing errors
- Wrong Item: If you receive an item different from what you ordered
- Lost Packages: Orders that are confirmed lost in transit
Please Note
Because every order is custom-made specifically for you, we cannot accept returns for:
- • Change of mind or buyer's remorse
- • Incorrect size selection (please double-check before ordering)
- • Color variations due to monitor calibration differences
- • Low-resolution source images resulting in pixelation (we warn you during upload)
How to Request a Return or Replacement
If you need to request a return or replacement, please follow these steps:
- 1
Contact Us Within 30 Days
Email support@frameable.art within 30 days of receiving your order.
- 2
Include Order Details
Provide your order number and a description of the issue.
- 3
Send Photos
For damaged or defective items, please include clear photos showing the issue.
- 4
We'll Make It Right
Our team will review your request and respond within 1-2 business days with a resolution.
Refund Processing
Once your return or refund request is approved, we will process your refund within 5-7 business days. Refunds will be credited to your original payment method. Please note that it may take an additional 3-5 business days for the refund to appear on your statement, depending on your bank or card issuer.
Replacement Orders
If you prefer a replacement instead of a refund, we will prioritize your order and ship it as quickly as possible at no additional cost to you. Replacement orders typically ship within 3-5 business days of approval.
Need Help?
Our customer support team is here to help. Don't hesitate to reach out if you have any questions or concerns about your order.
support@frameable.art