Privacy Policy

1. Introduction

Frameable ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services to create and purchase custom framed artwork.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, and profile information when you create an account.
• Order Information: Shipping address, billing address, and payment information when you make a purchase.
• User Content: Images and artwork you upload for printing and framing.
• Communications: Information you provide when you contact us for support.

3. Automatically Collected Information

When you access our website, we automatically collect certain information, including:

• Device Information: Browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on pages, and navigation patterns.
• Log Data: IP address, access times, and referring website addresses.

4. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including printing, framing, and shipping.
• Send order confirmations, shipping updates, and delivery notifications.
• Provide customer support and respond to your inquiries.
• Improve our website, products, and services.
• Detect and prevent fraud or unauthorized access.
• Comply with legal obligations.

5. Sharing of Information

We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing (Stripe), printing and fulfillment, shipping, and email communications.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law or to protect our rights and safety.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order history and associated images may be retained to provide customer support and process returns or reprints.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment information is processed securely through Stripe and is never stored on our servers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate personal information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at support@frameable.art.

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser preferences, though disabling cookies may affect site functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: